Refunds & Cancellations Policy
Last updated: 09 November 2025
Overview
At ML Hospitality, we understand that travel plans can change. Our Refunds and Cancellations Policy is designed to offer flexibility while maintaining fairness and clarity for all guests.
1. Cancellations by Guests
We value your booking and do our best to accommodate changes.
- Full Refund: Cancellations made 7 days or more before the check-in date are eligible for a 100% refund.
- Partial Refund: Cancellations made within 3–6 days before arrival will receive a 50% refund of the total booking amount.
- No Refund: Cancellations made less than 48 hours before check-in, or failure to arrive, will not be refunded.
Refunds are processed within 7–10 business days after cancellation.
2. Booking Modifications
If you wish to change your stay dates or extend your booking:
- Modifications are subject to availability.
- Any rate differences will apply.
- Date changes requested within 48 hours of arrival are treated as cancellations.
3. Early Departures
If you choose to check out before your scheduled departure date, no refunds will be issued for unused nights.
4. Cancellations by ML Hospitality
In the rare case that ML Hospitality must cancel a reservation due to unforeseen circumstances (e.g., maintenance, safety concerns, or overbooking):
- Guests will be notified immediately.
- A full refund will be issued, or
- Guests may choose an alternative available property of equal value.
5. Non-Refundable Bookings
Special promotions or discounted bookings may be marked as non-refundable. These reservations cannot be cancelled or modified once confirmed.
6. Refund Process
All refunds will be made to the original payment method used for booking. Processing times may vary depending on your bank or payment provider.
7. Contact Us
For cancellations, changes, or refund inquiries, please contact our reservations team:
Email us reservations@mlhospitality.co.za or Call/Whatsapp +27 73 701 4312