Privacy Policy

Last updated: 10 November 2025

ML Hospitality respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.mlhospitality.co.za) or use our accommodation and concierge services.

1. Information We Collect

We may collect the following types of information when you make a booking or interact with us:

• Personal details — name, email address, phone number, physical address, and identification documents.
• Payment information — credit/debit card details or proof of payment (processed securely via trusted payment providers).
• Booking information — stay dates, preferences, and property details.
• Technical data — IP address, browser type, device details, and browsing activity collected through cookies.

2. How We Use Your Information

Your data helps us to:

• Process and manage reservations.
• Communicate booking confirmations, updates, or service offers.
• Improve our website, services, and customer experience.
• Meet legal and regulatory requirements.
• Send occasional marketing or promotional updates (only if you’ve opted in).

3. Data Protection & Security

We use industry-standard security measures to protect your personal information against loss, misuse, and unauthorized access. Payment data is encrypted and processed through secure third-party systems compliant with PCI DSS standards.

4. Sharing of Information

We do not sell or rent personal data. We may share limited information only when necessary:

• With service providers (e.g., payment processors, housekeeping, concierge partners) to fulfill bookings.
• With legal authorities when required by law or regulation.
• Within ML Hospitality’s management network for internal operations and guest experience improvement.

All partners are required to protect your information and use it only for the purpose provided.

5. Cookies & Analytics

Our website uses cookies to enhance your browsing experience and gather analytics to improve site performance. You may disable cookies in your browser settings, though this may affect some site features.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications.
• Request details on how your data is processed.

To exercise these rights, please email admin@mlhospitality.co.za.

7. Data Retention

We retain your information only as long as necessary to fulfil the purpose it was collected for, or as required by South African law.

8. Third-Party Links

Our website may contain links to third-party sites. ML Hospitality is not responsible for the privacy practices or content of these external websites.

9. Updates to This Policy

ML Hospitality may update this Privacy Policy periodically. The revised version will be posted on our website with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
admin@mlhospitality.co.za
+27 73 701 4312
Sandton, Johannesburg, South Africa